Sending in your own packaging is currently suspended. We’re currently experiencing a high volume of orders and in order to help us manage this we’re pre-packing most items in to set sizes to enable quick dispatch. We’re also keen to reduce any risk from contaminants coming in to our workspace and so we’ve temporarily suspended the use of your own packaging. Please do not send any in.
You can send your own packaging to us to be refilled. We recommend using reusable fabric produce bags as they are light and therefore cheaper for you to post, and more easily cleanable. Please ensure that any packaging can be packed flat and fit through a standard letterbox. We do not accept glass, jars, tins, bottles or other bulky items and we’re unable to offer liquid refills through the post.
Please ensure that any packaging that you send is clean and dry. Any packaging that arrives dirty and/or smelly will be disposed of as it poses a risk to the food packing environment.
You can also send back any packaging that we have sent you to be refilled as long as it is in good condition. If we don’t think it’s still strong enough to survive a return journey full of food we’ll replace it for you.
To send your own packaging, pop it in an envelope along with a note with your name and email address, and send it to:
FREEPOST Plastic Free Pantry
Unit 5 Morley Street
Please write your order number and return address on the envelope but leave some space away from the address.
We can not take responsibility for the loss or damage of any packaging on its way to us but we’ll take good care of it once we have it.