You can send your own packaging to us to be refilled. We recommend using reusable fabric produce bags as they are light and therefore cheaper for you to post, and more easily cleanable. Please ensure that any packaging can be packed flat and fit through a standard letterbox. We do not accept glass, jars, tins, bottles or other bulky items and we’re unable to offer liquid refills through the post.
Please ensure that any packaging that you send is clean and dry. Any packaging that arrives dirty and/or smelly will be disposed of as it poses a risk to the food packing environment.
You can also send back any packaging that we have sent you to be refilled as long as it is in good condition. If we don’t think it’s still strong enough to survive a return journey full of food we’ll replace it for you.
To send your own packaging, pop it in an envelope along with a note with your name and email address, and send it to:
Plastic Free Pantry
Unit 5 Morley Street
Please note we no longer have a freepost address so you will need to pay full postage costs. Packages under 1kg weight and 2cm thick are much cheaper for you to send.
Please write your order number and return address on the envelope but leave some space away from the address.
We can not take responsibility for the loss or damage of any packaging on its way to us but we’ll take good care of it once we have it.