Delivery information and charges

Our delivery costs are:

Small package orders up to 800g in weight – £3.50

All other parcels – £6

Free delivery on orders over £75

We deliver to all of the UK mainland, Scottish Highlands & Islands, UK islands, and Northern Ireland. Unless your order is really small or is travelling outside of mainland UK, we generally use DHL or DPD as our main couriers.

Letterbox sized orders and those under 800g in weight excluding packaging are sent via Royal Mail.

If you’re local to us you can collect your order for free from our premises in Daybrook, Nottingham (Monday to Friday, 9am-4pm). You can also bring in your own bags/containers for us to fill but please let us know in the comments box when placing your order, otherwise we’ll pre-pack it for you.

Alternatively you can just walk in and order here Friday – Sunday 10am – 2pm, but for larger orders it is recommended that you order in advance as it can take a long time to pack a large order. You can also take advantage of our 10 for 10 litter picking discounts by ordering in advance (please don’t bring your litter here to claim your discount as this is a clean food packing environment!)

Our delivery prices are actually lower than what we’re charged by our courier, delivery is one of the most expensive parts of an online business and as a small social enterprise selling mostly food which has very small margins, it is not feasible for us to offer ‘free’ delivery on small orders without increasing the cost of our products.

Unlike most supermarket delivery services we don’t have a minimum order value to qualify for delivery but for smaller orders we do have to charge nearly the full cost of delivery.

To reduce delivery costs we recommend you buy in bulk and/or buddy up with others to make the most of each delivery. This will significantly reduce the carbon impact as delivery as well as your costs so double win!

Produce is packed to order to reduce food and packaging waste and each order takes 3-4 working days to dispatch unless you have pre-ordered an out of stock item for which we are awaiting delivery. Once your order is complete and ready to go, we use a next day delivery service Monday to Thursday to ensure that your food reaches you as fresh as possible.